Terms of Service

Section 01

Cooperation Scope

1.1 Applicable Parties

These Terms of Service ("Terms") apply to all business relationships between Garmentown (hereinafter "the Manufacturer") and any purchasing entity (hereinafter "the Client") engaging Garmentown's manufacturing services. The Client may include but is not limited to: brand holders, wholesalers, importers, trading companies, and procurement agencies.

1.2 Products Covered

Garmentown provides OEM/ODM manufacturing services exclusively for the following product categories:

T-Shirts
Polo Shirts
Hoodies
Sweatpants

Products outside these categories are not covered under these Terms and require a separate written agreement.

1.3 Target Markets

Garmentown primarily serves clients distributing to North American, European, and Oceanian markets. All products are manufactured to comply with the applicable import regulations and product safety standards of these regions. Clients are responsible for confirming that product specifications meet their local regulatory requirements before placing an order.

1.4 Service Nature

Garmentown operates strictly as a B2B manufacturing service provider and does not engage in retail sales. All cooperation is conducted on an order basis. These Terms do not constitute an exclusive partnership unless separately agreed in writing.

Section 02

Order Rules

MOQ

Minimum Order Quantity

The minimum order quantity (MOQ) is determined per style, per colorway, and is confirmed in the official quotation. Standard MOQ guidelines are as follows:

MOQ may vary by product type, fabric complexity, and decoration requirements. Please request a specific quote for your project.
Orders below the confirmed MOQ may be accepted at Garmentown's discretion and may incur a small-order surcharge.
Ready-to-ship stock items may have different MOQ conditions. Inquire separately for stock availability.

Payment

Payment Terms

All prices are quoted in USD (United States Dollars) unless otherwise agreed in writing. Standard payment structure is as follows:

30%

Deposit

Due upon order confirmation to initiate production

40%

Mid-Production

Due upon pre-production sample approval

30%

Balance

Due before shipment upon final inspection approval

Alternative payment schedules (e.g., Letter of Credit, T/T 60 days) may be considered for long-term clients or high-volume orders. All deviations must be confirmed in writing. Garmentown reserves the right to suspend production for overdue payments.

Lead Time

Production & Delivery Timeline

Estimated lead times are provided in the official order confirmation and are calculated from the date all of the following conditions are met:

Deposit payment received and cleared
Tech sheet, artwork files, and all specifications confirmed and approved in writing
Pre-production sample approved by the Client (if applicable)

Important Lead Time Conditions:

Garmentown will provide a milestone schedule (cutting → sewing → finishing → QC → shipment) upon order confirmation.
Any changes to specifications, quantities, or artwork after production commencement may result in lead time adjustments. The Client will be notified immediately with a revised schedule.
Force majeure events (e.g., port closures, extreme weather, government mandates) that affect lead times will be communicated promptly with documented evidence.
Garmentown operates 6 production lines with a daily capacity of 12,000 pieces. Capacity allocation is confirmed at order placement.

2.4 Order Confirmation & Amendments

An order is considered confirmed only upon receipt of the signed Purchase Order (or written confirmation via email) and the corresponding deposit. Order amendments after confirmation are subject to feasibility review and may incur additional costs or lead time changes. Cancellations after production has commenced will result in forfeiture of the deposit and any incurred production costs.

Section 03

Customization Terms

Sampling

Sample Fees & Process

Garmentown provides a professional design and mock-up service. The sampling process is structured as follows:

Digital Mock-Up

A digital rendering is provided free of charge based on the Client's tech sheet or design brief. Revisions are included up to 3 rounds.

Physical Sample

Physical pre-production samples are charged at cost. Sample fees are quoted per style and are fully refundable against the bulk order upon order placement.

Sample Approval

The Client must provide written approval of the physical sample before bulk production commences. Approved samples serve as the production standard.

Sample Revisions

Additional physical sample rounds beyond the first iteration may incur additional fees. Each revision round will be clearly quoted in advance.

IP & Tooling

Mold, Tooling & Intellectual Property

Client-Owned Designs

All artwork, logos, branding elements, and design files provided by the Client remain the exclusive intellectual property of the Client. Garmentown will not use, reproduce, or share Client designs with any third party without explicit written consent.

Tooling & Mold Ownership: Custom tooling, molds, screens, and embroidery files developed specifically for a Client's order are invoiced separately. Upon full payment of tooling fees, ownership transfers to the Client. Garmentown will store tools at no charge for a period of 12 months from the last order date. After this period, storage fees may apply or tools may be discarded with prior notice.

Exclusivity: Garmentown will not produce identical styles for competing brands without the Client's written consent, provided the Client has placed at least one confirmed order within the preceding 12 months.

Client Responsibility: The Client warrants that all artwork and designs submitted are free of third-party intellectual property infringement. Garmentown bears no liability for any IP disputes arising from Client-supplied designs.

3.3 Customization Capabilities

Garmentown offers comprehensive customization across the following dimensions. All customization options must be specified in the tech sheet prior to order confirmation:

Fabric

Weight, composition, finish, color

Style & Fit

Cut, silhouette, size grading

Decoration

Embroidery, screen print, heat press, digital print

Packaging

Labels, hang tags, polybags, cartons

Section 04

Quality Control & After-Sales

QC

Quality Control Process

Garmentown operates under ISO 9001 quality management across 6 production lines. Our multi-stage quality control process ensures consistency from raw material to finished goods:

1

Incoming Material Inspection

All raw materials (fabrics, trims, accessories) are inspected upon receipt for compliance with order specifications including weight, color, and composition.
2

In-Process Random Inspection

Random inspections are conducted during the sewing process to identify and correct defects early, minimizing rework at the final stage.
3

Performance Testing (Upon Request)

Clients may request third-party lab testing for colorfastness, shrinkage, tensile strength, and other performance metrics. Testing costs are borne by the Client unless otherwise agreed.
4

100% Final Inspection

Every single finished garment undergoes a full inspection before packing. Inspection reports are available upon request and can be shared with the Client before shipment confirmation.

4.2 Third-Party Inspection

Clients are welcome to arrange third-party inspection (e.g., SGS, Bureau Veritas, Intertek) at any stage of production. Garmentown will cooperate fully and provide reasonable access. Third-party inspection costs are borne by the Client. Garmentown requests a minimum of 3 business days' advance notice for on-site inspection arrangements.

Warranty

After-Sales & Warranty Policy

Claim Window

Quality claims must be submitted within 30 days of the Client's receipt of goods. Claims submitted after this period may not be accepted.

Claim Documentation

All claims must be accompanied by clear photographic or video evidence of the defects, along with the order number, affected quantity, and a written description.

Remedies for Verified Quality Issues

Replacement: Garmentown will manufacture and ship replacement goods for confirmed defective items at no additional cost to the Client.
Credit / Partial Refund: Where replacement is not feasible, a proportional credit or refund may be negotiated based on the defect rate and impact.
Exclusions: Defects arising from Client-approved samples, incorrect specs in the tech sheet, misuse, or normal wear and tear are not covered under this warranty.

Section 05

Liability & Dispute Resolution

Breach

Breach of Contract

Garmentown's Obligations

If Garmentown fails to deliver goods that materially conform to the approved sample and confirmed specifications, or fails to deliver within the agreed timeline without valid cause, Garmentown shall be liable for direct losses incurred by the Client, up to the total value of the affected order. Garmentown's liability shall not extend to indirect, consequential, or punitive damages.

Client's Obligations

If the Client fails to make payments as scheduled, fails to provide approved specifications within agreed timelines, or cancels a confirmed order after production has commenced, the Client shall be liable for all incurred costs including materials, labor, and tooling. The deposit paid shall be retained by Garmentown as partial compensation.

Limitation of Liability: Under no circumstances shall either party's total liability exceed the total invoice value of the specific order giving rise to the claim.

5.2 Force Majeure

Neither party shall be held liable for delays or failures caused by circumstances beyond reasonable control, including but not limited to: natural disasters, government actions, port strikes, pandemics, or war. The affected party must notify the other in writing within 5 business days of the event's occurrence, providing documented evidence. Both parties shall use reasonable efforts to mitigate the impact and resume performance as soon as practicable.

Disputes

Dispute Resolution Process

Garmentown is committed to transparent communication and resolving any issues promptly. In the event of a dispute, the following process applies:

1

Direct Negotiation (within 15 business days)

Both parties shall first attempt to resolve the dispute through good-faith direct negotiation between designated account managers or senior representatives.
2

Mediation (if negotiation fails)

If direct negotiation fails within the specified period, both parties may agree to engage a mutually acceptable third-party mediator to facilitate resolution.
3

Arbitration / Legal Proceedings

If mediation does not resolve the dispute, it shall be submitted to binding arbitration under the rules of the China International Economic and Trade Arbitration Commission (CIETAC), or as otherwise agreed in the signed contract. The governing law shall be the law of the People's Republic of China unless otherwise stipulated in the purchase agreement.

5.4 Governing Language & Amendments

These Terms are issued in English. In the event of any translation, the English version shall prevail. Garmentown reserves the right to update these Terms at any time. Material changes will be communicated to active clients with a minimum of 30 days' notice. Continued engagement after such notice constitutes acceptance of the updated Terms.