Privacy Policy
At Garmentown, we are committed to protecting the privacy and confidentiality of our clients' information. This policy outlines how we collect, use, and safeguard your data.
Data Collection Scope
Garmentown collects only the information you voluntarily provide through our contact forms, inquiry submissions, and business communications. We do not engage in passive data tracking or unsolicited data harvesting.
Information We May Collect
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Contact Information
Full name, job title, company name, business email address, and phone number.
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Business Information
Company type, industry, estimated order volume, and procurement requirements.
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Project & Order Details
Tech packs, design files, product specifications, and any documentation you share for quotation or production purposes.
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Communication Records
Emails, messages, and correspondence exchanged during the inquiry and order process.
We collect only what is necessary to evaluate and fulfill your manufacturing requirements. No sensitive personal data (such as financial account details) is collected through our forms.
Data Usage Purpose
Your information is used exclusively for legitimate business purposes related to your manufacturing inquiry or active order. We do not use your data for advertising, profiling, or any purpose unrelated to your project.
- Responding to your inquiries and providing quotations
- Processing and managing your production orders
- Coordinating sampling, production, and delivery schedules
- Sending order status updates and quality reports
- Providing after-sales support and handling quality claims
- Unsolicited marketing or promotional campaigns
- Selling or renting data to third parties
- Automated profiling or decision-making
- Any purpose not directly related to your project
Our commitment: Your data is used solely to ensure your project runs smoothly -- from the first inquiry to final delivery. Nothing more.
Confidentiality Commitment
We understand that your product designs, tech packs, brand strategies, and business details are highly sensitive. Garmentown treats all client information as strictly confidential and takes concrete measures to ensure it stays that way.
No Third-Party Disclosure
Your information will never be sold, shared, or disclosed to any third party without your explicit written consent. This includes competitors, marketing agencies, data brokers, or any unrelated business entity.
Internal Access Control
Access to your project data is restricted to the account managers, production coordinators, and quality control staff directly involved in your order. All team members are bound by confidentiality obligations.
NDA Available Upon Request
For clients with particularly sensitive designs or proprietary product specifications, we are happy to sign a formal Non-Disclosure Agreement (NDA) before any project documentation is shared.
Data Retention Policy
We retain your project data only for as long as necessary to fulfill the order and meet applicable legal or accounting obligations. Once no longer needed, data is securely deleted or anonymized.
Your Data Rights
You are always in control of your information. Garmentown respects your right to access, correct, or remove any personal or business data we hold about you.
Right to Access
Request a copy of all personal and business data we hold about you at any time.
Right to Correct
Request corrections to any inaccurate or outdated information in our records.
Right to Delete
Request permanent deletion of your data when it is no longer required for business purposes.
How to Exercise Your Rights
To submit a data access, correction, or deletion request, please contact our team directly. We will acknowledge your request within 2 business days and complete the action within 14 business days.
Garmentown Manufacturing
Questions about this policy? We're here to answer them clearly and promptly.